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2021
Justitie (The Federal Public Service Justice)

Crossborder Fines

Every country in the European Union is struggling with a common issue: the identification and effective prosecution of foreign traffic offenders. The European Directive 2015/413 addresses these needs by facilitating…
Belgium
Digital economy, research and innovationDigital GovernmentJudicial systems
2021
AMA – Administrative Modernisation Agency

LabX – experimentation laboratory for the public administration

Public administrations are generally seen as bureaucratic and hierarchical, and innovation in public administration is often a challenge for various reasons. This can be from lacking a culture of questioning…
Portugal
Digital economy, research and innovationDigital GovernmentState governance and better policy makingVocational education and training and adult learning
2019
City of Kristiansund

Zero Trust Architecture

As with many larger corporations and public organisations, the city’s infrastructure and technical complexity is in danger of becoming overwhelming, preventing efficient introduction of new technology, services and solutions. The…
Norway
Consumer servicesDigital GovernmentEfficiency of the state organisation and service delivery
2019
AMA - Administrative Modernisation Agency

ASET – Automatic Social Energy Tariff

In 2010, with the economic crisis in full force and the volatility of energy costs, the Portuguese Government, in line with the European guidelines and reinforced with the Directive 2009/72/EC,…
Portugal
ClimateDigital GovernmentEnergy
2019
Administrative Modernization Agency

SIMPLEX+ Program

The second generation of the SIMPLEX programme has a clear focus on the digital transformation of public services and includes more recent methodologies, a multichannel approach, specific subprogrammes and new…
Portugal
Better regulation, licensing and inspectionsDigital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making
2019
Municipality of Prishtina

E-kiosk (Digital Self Service)

For years, the residents of Prishtina (the Republic of Kosovo) have faced the problem of waiting in long and slow queues to receive a document from the Civil State Registry,…
Kosovo
Consumer servicesDigital GovernmentEfficiency of the state organisation and service delivery
2019
General Directorate of Rural Development - Department of Agriculture, Livestock, Fisheries and Food

Spatial IACS Data Supply of Farms in Catalonia

The management of the Common Agricultural Policy (CAP) grants generates a very high volume of data every year. The declarations include alphanumeric and geospatial information of farms, such as parcels,…
Spain
Digital economy, research and innovationDigital GovernmentEnvironment and natural resources
2019
Federal Ministry of Finance, Austria

co-creation platform www.e3lab.at

The Austrian Tax Administration is taking a new and innovative path by already engaging its citizens at the beginning and throughout the process of the development of its services. Hence,…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax policy