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2021
Federal Office for Immigration and Asylum

Country of Origin Information – Content Management System

Country of Origin Information – Content Management System (COI-CMS) is a database used to create and update country of origin (COI) information. COI is needed by decision makers in asylum…
Austria
Digital economy, research and innovationDigital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Migration and border management
2021
Department for Economic and Tourism development Graz

Lendhafen

We are living in a time of change. Above all, the Covid-19 pandemic has further accelerated the transformation of the working world. Thanks to this transformation, organisations face great challenges…
Austria
Digital economy, research and innovationEmployment policiesHuman resources managementSmall and medium-sized enterprises, social enterprises and other sectors
2021
Federal Ministry of Education, Science and Research

Federal Quality Framework for CPD – a Key to Educational Success

Schools are responsible for creating the best conditions for the educational success of children and young people. School is, however, not only the institution in which pupils learn and develop;…
Austria
Budget preparation and implementationDigital economy, research and innovationHuman resources managementState governance and better policy makingVocational education and training and adult learning
2021
The Press and Information Service of the City of Vienna

AI counters Covid-19 disinformation

Particularly in times of crisis, there is an increased need for information among the population. Public services experienced a particular stress test with the beginning of the Covid-19 pandemic. They…
Austria
Crisis managementDigital economy, research and innovationDigital GovernmentState governance and better policy making
2021
FinanzOnline, Bundesministerium Finanzen

Relaunch of FinanzOnline and integration of chatbot “Fred”

Good Practice Certificate: FinanzOnline was the first transactional portal of the Austrian public administration, launched in 2003. It is still the flagship of e-government applications in Austria. Through the course…
Austria
Digital economy, research and innovationDigital GovernmentTax complianceTax policy
2021
The city of Vienna

Vienna provides space (Wien gibt Raum)

First prize winner in category Digital in EPSA 2021: Public space is the flagship of a modern city, where different interests and needs come together. In Vienna, various departments of…
Austria
Better regulation, licensing and inspectionsDigital economy, research and innovationDigital GovernmentState governance and better policy making
2021
Federal Ministry for Climate Action, Environment, Energy, Mobility, Innovation and Technology (BMK)

R&I Mobility Strategy

The Austrian Federal Government has set the ambitious goal of achieving climate neutrality in Austria by 2040, and becoming a European pioneer in climate protection. The area which Austria decided…
Austria
Budget preparation and implementationDigital economy, research and innovationJust transitionState governance and better policy makingSustainable developmentTransport and mobility
2021
City of Ljubljana

Chivalry in Ljubljana: Assisting Citizens and Improving Their Quality of Life

The Chivalry Programme of the city of Ljubljana stems from the previous Kavalir Service, active in 2009, and aims to upgrade the assistance to citizens in the context of Covid-19…
Slovenia
Better regulation, licensing and inspectionsCrisis managementDigital economy, research and innovationState governance and better policy makingTransport and mobility
2021
Mestna občina Ljubljana (City of Ljubljana)

Raising Children’s Awareness of Sustainable Development

The City of Ljubljana has developed a project in collaboration with teachers and school principals where savings from the energy efficiency of renovated buildings are invested. This investment is in…
Slovenia
Digital economy, research and innovationSustainable developmentVocational education and training and adult learning
2021 2025-26
Andalusian Institute of Public Administration

The Public Policy Planning and Evaluation Area

UPDATE: Project details updated during the EPSA 2025-26 edition. Awarded Special Recognition for continuous improvement and long-term sustainability. In 2016, the Public Policy Evaluation Area was created as part of…
Spain
Digital economy, research and innovationDigital GovernmentPublic accounting and statistics