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2025-26
Suma Gestion Tributaria

Proximity and Multi-channel Approach in Local Tax Services

Context The practice presented in this call consists of a set of tools and services that Suma has implemented to improve citizen services around municipal tax management. Suma is the…
Spain
Administration of revenuesRevenue Administration and Public Financial Management
2023-24
Monaghan County Council

MyCoCo – Delivering Local Authority Services Online

Context MyCoCo is a digital solution born out of a unique collaboration between thirteen Irish local authorities and supported by the Local Government Management Agency (LGMA). This initiative arose from…
Ireland
Administration of revenuesDebt and cash managementDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryPublic accounting and statisticsState governance and better policy making
2023-24
Ministry of Home Affairs of the Grand Duchy of Luxembourg

Outlier detection

Context In 2019, Luxembourg’s prime minister outlined a strategic vision for artificial intelligence (AI) as a key tool for government innovation. This initiative aligns with the ‘Outlier Detection’ project, which…
Luxembourg
Administration of revenuesAnti-money launderingBudget preparation and implementationCustoms unionDigital economy, research and innovationDigital education and skillsDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Financial literacyPaymentsSupervision
2023-24
Oeiras municipality

1% of the annual budget for science, expanding the relationship between science, society, innovation and internationalisation at local level

Context The Municipality of Oeiras in Portugal recognised the importance of science and innovation in driving a sustainable and knowledge-based economy. Also recognising the growing societal challenge of ‘post-truth’ and…
Portugal
Administration of revenuesHigher education and researchState governance and better policy makingSustainable development
2023-24 2025-26
Suma Tax Management, Alicante Provincial Council

Innovation in public management systems through evolutionary learning

UPDATE: Project details updated during the EPSA 2025-26 edition. Context In Alicante there are two million urban units and more than 400 000 rural plots to manage – a provincial…
Spain
Administration of revenuesDigital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Tax fraud and evasionTax policy
2023-24
Federal Ministry of Finance (Bundesministerium für Finanzen, BMF), Federal Chancellery (Bundeskanzleramt, BKA)

The Once-Only Principle in the Family Allowance

Context The Once-Only Principle ensures that citizens and businesses provide data to public administration only once, while public bodies exchange this data when requested and in compliance with the relevant…
Austria
Administration of revenuesDigital Government
2019
Municipality of Bergamo

Bottom-up innovative solutions for the Public Administration

Social and organisational collective systems in Italy are characterised by a huge level of complexity, pluralistic settings and forms of organisation. Municipalities represent the basic local authorities level in the Italian…
Italy
Administration of revenuesExpenditure policyPublic accounting and statisticsPublic finances oversight