Embedding Excellence in the Public Sector: How to commit to quality

By institutionalising quality, public organisations can significantly improve their efficiency and effectiveness, finally leading to greater satisfaction and trust among citizens.

In this roundtable, join our expert panel in delving into the direct correlation between institutionalisation and good public sector performance, examining the current state of affairs regarding the Institutionalisation of Quality Management within the EU Member States and candidate countries. While offering a focused debate on the Common Assessment Framework (CAF) tool, our experts will provide recommendations for enhancing the institutionalisation of quality management.

This roundtable promises to deepen your understanding of the field of Quality Management and Good Governance, and how institutionalisation can pave the way for better governance.