Context
The ‘Virtual Digital Interaction Desk’ (El escritorio virtual de interacción digital – EVID) project is an initiative by the Ministry of Justice in Spain. It falls within the framework of the Justice 2030 Plan, a strategic programme aimed at innovation and improvement in public justice services. Supported by European funds, EVID aligns with the goals of the Next Generation EU programme, which promotes a more digital, ecological and resilient Europe. This project is part of a broader effort to modernise the justice system and meet the challenges of the digital age.
Objectives
The EVID project has a multipronged approach to transforming how citizens interact with the justice system. It aims to improve user experience for both citizens and businesses by offering remote services. The project also promotes work–life balance by enabling remote work for professionals and remote care for citizens. Importantly, EVID ensures that digital interactions hold the same weight as face-to-face ones.
The project has a strong environmental focus, aiming to reduce unnecessary travel and the associated carbon footprint. EVID also seeks to create a more inclusive justice system by providing equal opportunities for all citizens, regardless of location. Furthermore, the project aims to generate trust in remote interactions, promote innovation in citizen and professional dealings, and provide reusable systems for all administrations.
Implementation
The EVID system allows citizens to manage procedures through video conferencing from any device. The platform offers a secure environment with features such as a predefined agenda, document sharing, session recording and electronic evidence generation. To ensure a smooth and secure process, EVID integrates with other systems such as the Appointment Application for identification, the Justice Key for secure authentication, and a video conferencing system for secure recordings and information exchange.
The project addresses security and privacy concerns by employing digital certificates, non-cryptographic digital signatures, secure communication channels and encrypted data storage. Blockchain technology is also used to ensure the traceability and immutability of all events and documents within the EVID system.
The implementation of EVID has resulted in a safer, more social, inclusive and environmentally friendly justice system. It offers cost savings through increased efficiency and brings justice closer to all citizens, particularly those in remote areas or facing mobility challenges. The project is constantly evolving, with the recent update introducing broader authentication options and improved functionalities. These advancements demonstrate the ongoing commitment to providing user-friendly and innovative solutions for the justice system.