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Organisation name Moravian-Silesian Region

Contact person: Ivana Durczokov‡

ivana.durczokova@msk.cz

The Moravian-Silesian Region is one of 14 superior regional self-governing units in the Czech Republic. It has a population of 1,203,299. The region consists of a total of 6 districts and has a total of 300 municipalities, 5 of which are statutory cities, 35 towns and 3 townships. The region has an area of 5,427 km.

The Moravian-Silesian Region has established 222 organisations in the field of education (182), social matters (20), healthcare (10), culture (7) and transport (3). These organisations have approx. 17,000 employees. Up until 2013 the region assumed a departmental approach to governance of regional organisations by  individual branches. The regional authority of the Moravian-Silesian Region carried out establishment functions without direct interconnection between the strategic and operative goals of individual departments and without any great motivation to act and appear in a united manner.

In 2013 the Moravian-Silesian Region was the first region in the Czech Republic to start implementing corporate governance standards. The concept of providing shared services, i.e. services utilised by multiple organisations, was subsequently accepted and the approach to management of allowance organisations was changed from departmental to corporate. This means that the Regional Authority is not just a governing authority carrying out administration, but assumes the role of corporation headquarters. Together with the established organisations we represent one unit and we standardise and computerise supporting processes. The principles of at least medium-term planning and assurance of long-term sustainability are respected when carrying out activities.

The project is anchored in the Regional AuthorityÕs Strategy for 2015Ð2020, which clearly determined the direction of the Regional AuthorityÕs management and also defined the strategic approach to governance by the entire regional corporation, with individual goals to ensure a higher standard of execution of establishment functions and to transparently and effectively manage purchasing processes.

The main activities of the allowance organisations are fully within the competence of the individual organisations. Only supporting processes are provided by means of shared services, i.e. operating and auxiliary activities typical for organisations of a similar nature. Shared services focus on the field of central and associated purchasing, IT services, management of economics, asset management, energy management, marketing, etc. Organisations can therefore concentrate more fully on their mission.

The management of the organisations did not initially consider the change in approach to management of organisations from departmental to corporate completely positive, despite the fact that the organisations retained full competence, shared services save funds, improve the effectiveness of processes and simplify communication between the organisations and the founder. Obstacles on the part of organisations during implementation of the concept of shared services were particularly:

  • The managementÕs concerns regarding loss of competence
  • The unwillingness to change established processes, even though these were no longer effective
  • The unwillingness to work with new applications
  • The computer literacy of employees of the organisations
  • Insufficient technical equipment
  • Insufficient internet connection

These obstacles were dealt with by establishment of new communication channels, repeated training courses, workshops and personal visits to organisations. Organisations were supported by execution of work procedures, standards and methodologies in the field of economics and ICT. For the purpose of motivation, the managements of regional organisations were regularly informed of the savings generated by operation of shared services, with the saved funds remaining in the organisationÕs budget to be used for its further development.

More, complicated and extensive projects of the type of implementation of a unified salary and personnel system or unified economic system, are currently in the process of being implemented. High investment costs are estimated for these projects. These costs may be covered from own funds with financing distributed over multiple years, or by means of external financial support, e.g. from EU structural funds.

The duty to fulfil all statutory standards and adapt to the terms of subsidy titles (strategic concepts, the act on public tenders, competitive situation on the market, the donorÕs rules) is reflected in their preparation and realisation.

Initial problems were successfully resolved in most cases. Common solutions useful for the involved parties were always found. Corporate governance was validated and will continue to be practiced in the future. The planned new strategy for 2025 includes the goal ÒA well managed corporationÓ.

See the file Images to the Text.pdf, Picture 1 Ð The strategy of the Regional Authority of the Moravian-Silesian Region until 2025.

This concerns a multi-project (programme), which has been regularly realised and expanded since 2013 (all in compliance with the regionÕs strategic plans). The corporate approach to organisations established by the region has been validated and will be enforced in oncoming years on the basis of a decision by the management of the Regional Authority. The planned new strategy up to 2025 includes the goal ÒA well-managed corporationÓ. Development of shared services is also included in the target condition of the ICT architecture.

Additional developmental corporate activities are currently being prepared. In the field of ICT services we are preparing protects for establishment of a joint salary and personnel system, which will also be a source of information about all employees of the corporation, and also a unified economic system, information system for keeping records of the organisationsÕ collections in the field of culture and a unified information system for organisations in the social branch. There are also additional projects in the preparatory phase, which will expand computerisation of processes in the field of healthcare. We also plan on expanding the education system by e-learning services, and a solution is being sought to assurance of a high-speed data network for support of all ICT shared services.

Funds for development of shared services have been allocated in the approved medium-term forecast of the regionÕs budget for 2020Ð2022 in individual branches. If possible we will utilise subsidy titles from European Funds.

The current trend for regions and larger municipalities who establish or found organisations is the corporate approach to their governance. Our Òregional corporationÓ has several years of experience, which it regularly passes on to other public administration bodies. The speed of financial and non-financial benefits is what most inspires others.

We also pass on examples of good practice and methodology to the regionÕs municipalities at meetings of secretaries every year. Information is subsequently available on the Region portal for municipalities. These meetings were the basis for cooperation between municipalities during joint purchase of energy for instance.

The project was presented at several specialist conferences for the purpose of sharing information:

  • The Effective Governance of Self-governing Units and Their Organisations Ð Shared Services conference (2018, 2019, Jihlava, Vyso_ina)
  • ISSS Conference (2018 Hradec Kr‡lovŽ)
  • eBF Ð Festival of computerisation of purchasing and public tenders with international participation (2018, Ostrava)

Shared services were presented at meetings with representatives of the Czech government within the terms of visits to our region. The Olomouc, Vyso_ina, Hradec Kr‡lovŽ, Karlovy Vary and Pardubice regions carried out reference visits to our regional authority on the topic of corporate governance.

We take part in the eGovernment magazine The Best competition every year. The goal of this competition is to present the most interesting projects for computerisation of public administration in the Czech Republic. The Moravian-Silesian RegionÕs projects rank highly. This mainly concerns projectÕs such as the Region portal Ð a central site for communication and cooperation between the region and AO, Design of ICT architecture for the Moravian-Silesian Region, Computerisation of supporting processes for governace of the regional corporation of the Moravian-Silesian Region. See the links in part C.

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