MyCoCo – Delivering Local Authority Services Online



Policy areas

Organisation name Monaghan County Council

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Contact person: Carmel O'Hare


MyCoCo is a digital solution born out of a unique collaboration between thirteen Irish local authorities and supported by the Local Government Management Agency (LGMA). This initiative arose from the national “Connecting Government 2030” program, which aims for 90 per cent of public services to be delivered online by 2030. Recognizing the burden of providing over 1,000 services, local authorities saw MyCoCo as a way to meet these ambitious goals and improve overall service delivery.


MyCoCo’s primary objective is to streamline and modernize public service delivery for citizens, elected members, and local authority staff. This citizen-centric approach prioritizes around-the-clock access to services, aiming to improve efficiency, reduce costs, and meet the government’s digitalization targets. Furthermore, MyCoCo fosters collaboration between local authorities and other government agencies, contributing to a more interconnected system. The platform also boasts environmental benefits by reducing the carbon footprint associated with traditional service delivery methods.


The MyCoCo project is overseen by a collaborative project board comprised of representatives from the participating local authorities. This ensures transparency and facilitates joint decision-making. MyCoCo is implemented as a “Software as a Service” (SaaS) model, eliminating upfront capital costs for local authorities. Instead, they pay a one-time onboarding fee and an annual subscription per service to cover maintenance and support. The onboarding process includes user training, service configuration, and any necessary integration work. To ensure affordability for all participants, MyCoCo utilizes a tiered pricing structure based on local authority population size. Additionally, bulk discounts are applied for authorities subscribing to multiple services.

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