The idea of the project was created in response to the need to improve public safety. The conditions for ensuring safety are first of all: the ability to quickly report an incident and quick response from the services, including the police. This is possible due to the increased effectiveness of police cooperation with other services, entities involved in joint operations, as well as with citizens and other authorities using the NTN112 network services. The project meets the needs to ensure the availability of information resources for offices as part of voice and video communication and allow its use by citizens in the context of public e-services.
The most important assumptions of the project are:
– Facilitating communication with the police to disabled people.
– Providing citizens with contact details (addresses, websites, telephone directories, e-mail addresses) of police units and institutions of the Emergency Notification System – ENS (Public-Safety Answering Point – PSAP) attached to NTN112.
– Expansion of the Child Alert system with the possibility of submitting applications by disabled people and online applications thanks to the combination of audio, audio-video and chat functionality. Reports to the Child Alert system using text messages. Introduction of notifying citizens and services about the announcement of an alert for mobile phones in the form of SMS or MMS.
– Internet access to dialing a telephone number and connection to a specific police unit (duty dispatcher, district) and institutions of the Emergency Notification System – ENS (Public-Safety Answering Point – PSAP) attached to NTN112.
– Providing video-conferencing in SIC NTN112 with the possibility of working together on a document, conducting presentations and sharing dashboards.
– Increasing the availability of officials for people with disabilities who can not move.
– Increased competences of officials and officers by using the system’s resources for the functioning of the e-learning platform.
The implementation of the project will contribute to the improvement of the functioning of the police and institutions that are beneficiaries of PSAP, i.e. institutions of key importance to the security of citizens.
The project consists of 13 new e-services in the field of SIC NTN112 for recipients: residents of Poland and for employees of the police and other administrative institutions cooperating with the police.
The assumed objectives are a response to problems in the social and institutional environment.
The main problems for citizens:
– Lack of technological solutions and e-services, enabling quick and, therefore, more effective, communication with the police for people with disabilities (especially for deaf people).
– Lack of e-public services allowing quick access to information related to institutions and persons responsible for public safety and emergency notification (e.g. quick search of contact information).
– Long waiting for contact with individual police representatives (multiple phone calls, no individual numbers for officers).
Main institutional problems that the project should solve:
– Lack of technological solutions and e-services allowing for quick information flow between police units, PSAP and other institutions appointed to provide assistance.
– Insufficient opportunities for fast and direct contact of units with police officers who are out of the workplace.
– Lack of e-services enabling contact with citizens (including the disabled), witnesses, experts.
– Unadapted currently functioning ICT systems to new technological standards required by Polish law and European Union guidelines – insufficient security of teleinformation systems.
– Lack of sufficient integration within the system between organizations connected to NTN112 and the police.
– Poor quality of contacts for stakeholders and insufficient opportunities to develop and provide public e-services.