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European Direct Contact Centre (EDCC)

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#EU Information##Europe Direct##service of the European Commission#

Organisation name EDCC by Communi-K

Contact person: Koenraad ERARD

koen.erard@serco.com

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2023-24
Ministry of Interior

Automated decision-making as a building block for public administration reuse: ‘Development of the Automatic Public Administration Decision-Making (automatikus közigazgatási döntéshozatali – AKD) System building block’

Context The Government Decision 1328/2020 on the adoption of the medium-term National Anti-corruption Strategy and action plan for the period 2020–2022 required the development of an automated system to improve…
Hungary
Digital GovernmentEfficiency of the state organisation and service deliveryEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Human resources managementState governance and better policy makingSustainable development
2023-24
AMA – Administrative Modernisation Agency

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Context The Portuguese government, through the Agency for Administrative Modernisation (AMA), is committed to modernising public services and improving citizens’ experiences. This effort is driven by the recognition that public…
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Small and medium-sized enterprises, social enterprises and other sectors
2023-24
Federal Ministry of Finance (Bundesministerium für Finanzen, BMF), Federal Chancellery (Bundeskanzleramt, BKA)

The Once-Only Principle in the Family Allowance

Context The Once-Only Principle ensures that citizens and businesses provide data to public administration only once, while public bodies exchange this data when requested and in compliance with the relevant…
Austria
Administration of revenuesDigital Government
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