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Digital maturity index for local governments

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Spain

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Central & local administrationDigitalisatione-GovernmentGovernance

Organisation name Open Administration Consortium of Catalonia

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Contact person: Miquel Estapé

mestape@aoc.cat

The Open Government of Catalonia (AOC) is a public digital agency with the mission to foster the digital transformation of Catalonia’s public sector. It provides e-government services about shared digital platforms, interoperability, digital identity, analytics and change management. AOC has collaborative governance, a citizen-centric strategy and a turnkey approach to provide technology, support, data privacy assistance, legal advice, training and best practices.

The measurement of the digital transformation is essential, but most of the municipalities of Catalonia are small and have many constraints in assessing their digitisation process on their own. They need a turnkey solution to self-assess their evolution with a minimum effort and therefore to support better decisions to foster their digital transformation.

AOC has developed a digital maturity index (DMI) for local governments. It is a composite of 30 key indicators that assess the degree of digital transformation of 988 local authorities: 947 municipalities and 41 counties. It is based on a theoretical framework of three main dimensions: digital rights, use and openness.

AOC has created a data warehouse that integrates all the information from different open data sources using an ETL (extraction transforming and loading) tool to build the DMI.

The sustainability of this initiative is based on promoting that all the information required is available in open data formats based on standards and can be integrated easily into the data warehouse. Around 95% of the necessary information fulfils these requirements.

The primary data sources are:

– AOC;
– the Spanish Government;
– provincial governments;
– the Autonomous University of Barcelona;
– the Catalan Ombudsman;
– public contractors: there is exchange of open data with contractors regarding some particular indicators (mainly back office) –about 200 local governments.

The methodology is replicable by local governments in any territory. AOC assessed three dimensions and measured 30 key indicators. The three dimensions are completely replicable: digital rights, use and openness; most of the 30 key performance indicators are also replicable with minor changes.

The critical success factor of the DMI is to implement advanced data governance between different stakeholders to gather all the relevant data.

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