Context
The Slovenian government, through its Ministry of Digital Transformation, is tackling the challenge of low digital literacy among its citizens. This initiative aligns with the goals of the Digital Slovenia 2030 strategy, which aims for at least 80 per cent of the population to possess basic digital skills and utilise digital public services by 2030. To achieve this, the Ministry launched a project establishing a network of 222 digital information points across all Slovenian municipalities, with additional locations in larger cities.
Objectives
The primary objective of the ‘Digi Info Points’ project is to bridge the digital divide by providing accessible support and training to citizens on using digital public services. This initiative addresses the limitations of traditional training methods, such as time constraints and regional access issues. By offering user-friendly guidance and support at conveniently located information points, the project aims to empower citizens of all backgrounds and skill levels to confidently navigate the digital landscape. The information points offer comprehensive support, including guidance on using electronic identification tools, accessing government portals and e-services, utilising healthcare platforms, managing taxes and more. Importantly, the project is designed for long-term implementation, ensuring ongoing support and knowledge-sharing for years to come.
Implementation
The Ministry of Digital Transformation partnered with the Chamber of Craft and Small Business of Slovenia to implement the Digi Info Point project. To ensure qualified assistance, the project involved training consultants who staff the information points. These consultants provide in-person support five days a week, offering practical solutions and explanations tailored to individual user experiences. Recognising that some enquiries might require specialised knowledge, the project incorporates a national contact centre as a resource for consultants to access expertise for complex issues. The project acknowledges the challenges associated with monitoring its effectiveness; however, it outlines a strategy of regular reports from the implementing body and steering meetings to address any deviations from set performance indicators. This proactive approach demonstrates the project’s commitment to continuous improvement and achieving its ambitious goals.