In 2018, the City Council of Tinajo started a strategic plan for the automated processing of citizen services that will entail a significant reduction in administrative work and costs, both for the Administration and for the citizen. The objective of this plan is to solve and automate the repetitive and mechanical processing of administrative documents requested on a recurring basis, in order to save time and resources on low-value tasks.
In a first phase (years 2018-2020), the following automated services are to be developed:
– Issuance of census certificate.
– Issuance of urban planning certificates.
– Issuance of minor construction permits.
– Registration of statements.
– Registration in trainings and workshops.
In 2018 was implemented automated issuance of census certificate and urban planning certificate. This project will allow citizens to have them online in a few minutes, completely free of charge. This supposes a step further in the automation and modernization of the public administration, without known precedents in the Spanish public administrations.
The final objective is the automated processing of documents that are requested on a recurring basis and that are issued manually by technicians. These documents are requested several times a week and automated processing will mean significant savings in working hours.