ACI mobility information system Luceverde

Countries

Italy

Policy areas

Organisation name Automobile Club d'Italia - ACI

Contact person: Alessandra Amelia Cappuccio; Antonina Pennacchio

a.cappuccio@aci.it

The Automobile Club d’Italia (ACI) mobility information system called ‘Luceverde’ (Green Light) provides an integrated and innovative service, offering constantly updated information on roads, traffic, weather conditions, events and the situation of public transport. This is possible thanks to modern technology, highly qualified staff and cooperation with the road police, local police forces, local authorities and public transport authorities.

Mobility information is a key issue for the ACI, being at the very heart of its institutional mission as a public body with the statutory task to oversee the manifold aspects of mobility. In this framework, ACI collaborates with other competent authorities and bodies. Together, they find solutions for the development and organisation of the mobility of people and goods and the enhancement of road network, road signs and road-assistance equipment towards improving traffic regularity and safety.

Luceverde is a free public service, conceived for both residents and visitors, as well as a useful tool for local authorities to manage mobility. The aim of the initiative is to improve accessibility to, and mobility in, urban centres and metropolitan areas through advanced technology services designed for the community of mobility users. The service – providing real-time, GPS-based information for multimodal mobility – is available through different channels. ACI-proprietary channels include a web radio station, a mobile app, a website (luceverde.it), relevant social media pages and a contact centre, while non-proprietary channels are local radio and TV stations.

The Luceverde national database includes mobility information in different contexts, as follows:

  • ordinary network in urban and suburban areas;
  • main national network highway;
  • urban and suburban network;
  • public transport railway;
  • air and sea transport.

The following information is distributed:

  • major traffic events on main roads and highways network;
  • major events affecting traffic in the urban and metropolitan areas of Milan, Rome, Genoa, Salerno and other municipalities;
  • strikes, disruptions and the like affecting national rail transport or local public transport in major Italian cities;
  • special notices in case of special events (mass departures for the summer holidays, emergencies etc.).

After EPSA, ACI continued to contribute to the development of mobility information at the local level. The project aimed at covering more Italian cities, based on cooperation agreements with local authorities. In 2019, the service was implemented in eight cities, and it extended to a total of 17 cities in 2021. Furthermore, the project successfully improved service accessibility thanks to an advanced contact centre providing information by voice-activated virtual assistants to avoid driving distraction and ensure interaction in line with safety standards.

Additionally, the project had considerable service developments, such as:

  • diffusion of the web radio station with customised content;
  • tailored information on the app about routes and points of interest;
  • enhancement of the advanced contact centre;
  • integration within the app of parking payment systems and testing of predictive diagnostics;
  • realisation of a real-time chatbot to manage specific communication on mobility information.

Moreover, Luceverde carried out new activities, such as:

  • delivery of traffic information through other information channels (CCISS – Coordination Centre for Information and Road Safety in collaboration with the Ministry of Transport);
  • publication of statistical data and organisation of events on road accidents in collaboration with the Italian National Institute of Statistics – ISTAT;
  • diffusion of magazines in collaboration with Fondazione Caracciolo;
  • organisation of the Traffic Conference.

ACI Info mobility continues to ensure service management in accordance with the relevant agreement. Investments are in line with the project size and relevance. Therefore, Luceverde is integrated in the ACI institutional activities in the mobility strategic macro area.

Luceverde:

  • aims at providing information for better mobility and enhanced public safety;
  • gives special attention to the mobility of commuters and tourists (peak traffic seasons);
  • enhances and integrates different local information sources;
  • makes use of interoperable technological systems to exchange information with local entities in charge of public mobility.

The luceverde.it platform enables connection with the software interfaces of the stakeholders involved in delivering the service; notably, it:

  • manages, collects and automatically displays information on the portal luceverde.it and on the widgets of participating local authorities;
  • makes use of a standard communication protocol;
  • makes use of advanced IT systems;
  • ensures that its services are accessible, user-friendly and reliable, offering certified information from participating organisations.

National and local information is made available through different channels at the same time, adapting contents to each different channel:

  • audio and video bulletins self-produced by the mobility information centre and broadcast through the web radio station Luceverde Radio and participating radio and TV stations;
  • national portal luceverde.it and relevant local portals;
  • Luceverde app for mobile devices (smartphones, tablets);
  • social media (Twitter, Facebook, YouTube);
  • dedicated contact centre;
  • interactive maps, accessible through the portal luceverde.It and through the portals of local services, enabling citizens to retrieve all the information available on specific areas.

The web radio Luceverde Radio was launched in December 2015 and was the winner of the Web Radio Festival 2016 contest as best digital radio. It broadcasts constantly updated news on traffic conditions, public transport, events and weather conditions. It also performs exclusive broadcasting of the Luceverde Italia bulletin and aims at promoting road mobility and road safety. It is available through a dedicated mobile app, through the major web aggregators of digital radios and through the website luceverde.it.

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