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2023-24
Federal Ministry of Finance

Bot Federation

Context As digitalisation becomes increasingly more important for streamlined governance, it is imperative that government systems evolve to match the growing expectations for speed, accuracy and user-friendliness. In Austria, the…
Austria
Consumer servicesDigital economy, research and innovationDigital GovernmentEfficiency of the state organisation and service deliveryFinancial literacyTax complianceTax policy
2023-24
Federal Ministry for Climate Protection

Klimabonus (climate bonus)

Context The Klimabonus is a groundbreaking initiative in Austria, established within the framework of the country’s eco-social tax reform. This reform marked a significant shift by integrating climate action tools…
Austria
Digital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryExpenditure policyPaymentsState governance and better policy makingTax policy
2023-24 2025-26
Suma Tax Management, Alicante Provincial Council

Innovation in public management systems through evolutionary learning

UPDATE: Project details updated during the EPSA 2025-26 edition. Context In Alicante there are two million urban units and more than 400 000 rural plots to manage – a provincial…
Spain
Administration of revenuesDigital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Tax fraud and evasionTax policy
2021
Financial Administration of the Republic of Slovenia

Financial Administration of the Republic of Slovenia

Aiming at mitigating the effects of Covid-19 on the tourism industry in Slovenia, the Financial Administration of the Republic of Slovenia has set the goal to develop a simple, reliable…
Slovenia
Digital GovernmentState governance and better policy makingTax policyTransport and mobility
2021
FinanzOnline, Bundesministerium Finanzen

Relaunch of FinanzOnline and integration of chatbot “Fred”

Good Practice Certificate: FinanzOnline was the first transactional portal of the Austrian public administration, launched in 2003. It is still the flagship of e-government applications in Austria. Through the course…
Austria
Digital economy, research and innovationDigital GovernmentTax complianceTax policy
2019
Federal Ministry of Finance, Austria

co-creation platform www.e3lab.at

The Austrian Tax Administration is taking a new and innovative path by already engaging its citizens at the beginning and throughout the process of the development of its services. Hence,…
Austria
Digital GovernmentEfficiency of the state organisation and service deliveryTax policy
2019
Ministry of Finance, National Revenue Administration, Poland

Your e-PIT

The project is a perfect example of designing and providing modern public services and can be treated as a trigger for change in this area. The new e-service, Your e-PIT,…
Poland
Digital GovernmentDigitalisation of revenue administrationTax policy
2019
Regional Management, Region South

Cooperation Agreement

The Regional Management of the South Region (being one of the five Regional Managements of the Federal Ministry of Finance in Austria) and WKO Steiermark (being one of the nine…
Austria
Financial literacyState governance and better policy makingTax complianceTax policy