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2023-24
Suma Tax Management, Alicante Provincial Council

Innovation in public management systems through evolutionary learning

Context In Alicante there are two million urban units and more than 400 000 rural plots to manage – a provincial habitat of two million inhabitants with the added complexity of…
Spain
Administration of revenuesDigital GovernmentEthics and integrity (including procurement, transparency, anticorruption, anti-fraud, organised crime, internal control)Tax fraud and evasionTax policy
2023-24
Federal Ministry of Finance (Bundesministerium für Finanzen, BMF), Federal Chancellery (Bundeskanzleramt, BKA)

The Once-Only Principle in the Family Allowance

Context The Once-Only Principle ensures that citizens and businesses provide data to public administration only once, while public bodies exchange this data when requested and in compliance with the relevant…
Austria
Administration of revenuesDigital Government
2023-24
LEADER Region Weinviertel Ost

Smart assistant – development of a chatbot for the municipalities of the LEADER Region Weinviertel Ost

Context The project ‘Smart Assistant – Development of a chatbot for the municipalities of the LEADER Region Weinviertel Ost‘ aims to provide digital assistants to municipalities to help their daily…
Austria
Consumer servicesDigital economy, research and innovationDigital education and skillsDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service delivery
2023-24
Castro-Urdiales City Council

Share talent between municipalities

Context The project ‘Sharing Talent between Municipalities’ is an initiative that explores the concept of sharing skilled civil servants across various organisations; in this collaboration, two or more municipalities can…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryHuman resources managementState governance and better policy making
2023-24
La Nucía City Council

Management of the Registry Assistance Office of the City Council of La Nucía

Context The Registry Assistance Office, under Law 39/2015, is responsible for the registration of applications and documents from citizens and other administrations. With the advent of digital administration, these offices…
Spain
Digital GovernmentEfficiency of the state organisation and service deliveryHuman resources management
2023-24
Digital Agency of Andalusia, Junta de Andalucía

Intelligent management of aid for citizens and companies

Context At the beginning of 2020, the emergence of Covid-19 had a strong impact on Andalusian society and forced the Administration to take measures to speed up the distribution of…
Spain
Access to financeDigital GovernmentDigitalisation of revenue administrationEfficiency of the state organisation and service deliveryEmployment policiesManagement and implementation of EU fundsTransport and mobility
2023-24
Republic of Türkiye Ministry of Health – General Directorate of Health Information Systems

*e-Nabız – electronic and personal health record system

Third prize winner in category Digital Transformation in EPSA 2023-24 Context The digitalisation in healthcare services has become a widely prevalent global trend with the increase in technological developments. Main factors…
Türkiye
Digital GovernmentDigital healthSustainable development
2023-24
Netherlands Forensic Institute

Hansken, the open digital forensic platform

First prize winner in category Digital Transformation in EPSA 2023-24 Context Hansken is an open digital forensic platform that is owned and maintained by the Dutch government, via the Ministry of…
The Netherlands
Anti-money launderingDigital GovernmentJudicial systems
2023-24
Ministry of Justice

Robotic process automation (RPA) in justice

Second prize winner in category Digital Transformation in EPSA 2023-24 Context The General Directorate for Digital Transformation of the Administration of Justice introduced the Robotic Process Automation (RPA) project as…
Spain
Digital GovernmentDigitalisation of revenue administrationJudicial systemsState governance and better policy makingSustainable development
2023-24
Baia Mare Municipality

Baia Mare, from a mining and polluted city towards a green, innovative and participatory city: SPIRE – Smart Post-industrial Regenerative Ecosystem

Third prize winner in category Green Transition and Sustainability in EPSA 2023-24 Context The city of Baia Mare, located on the banks of the Săsar River in northwestern Romania, is the…
Romania
ClimateDigital economy, research and innovationDigital GovernmentEfficiency of the state organisation and service deliveryEnergyEnvironment and natural resourcesJust transitionManagement and implementation of EU fundsSustainable development