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Human resource management
Increasing Employee Productivity and Performance: Being Aware of Unconscious Bias
Learn the theory behind the concept of ‘unconscious biases’ and make the knowledge transfer into your daily management a success. Increase employee productivity and performance and contribute to diversity, equity and inclusion in the new world of work.
It is not always easy to convey a message and convince people of our ideas and position if they come from the same background. But the challenge is even greater when they have different values and beliefs, organise their work in alternative ways, communicate and listen differently.
Staff are also becoming more diverse. We differ from each other more than ever in terms of origin, culture, age, sexual orientation and identity, religious beliefs, competences, and physical and mental abilities. Diversity needs to be managed well to attract new talent, give them challenging tasks, and the opportunity to learn and improve their skills.
Effects of unconscious biases, especially in recruiting and talent management, can threaten business success as high potential is identified less often.
It is important to understand the theory behind the concept of ‘unconscious biases’ – it is even more important to make the knowledge transfer into your daily management a success and increase employee productivity and performance.
What will you learn:
This course will help you to understand how the achievement of objectives and thus the success of the organisation is influenced by behaviour, personality, and methods of communication, experience and culture. It gives concrete advice on how to think about our own behaviour and how to understand that of our counterparts to improve communication skills, especially in the context of interactions within a diverse and multicultural environment.
The techniques analysed will deal with general and specific principles on bias parameters related to processes, methodology, strategic thinking and communication, and decision-making. Cultural differences in these areas will be emphasised during the training.
To influence a communication and negotiation process with integrity, we must first reflect on our own behaviour in interpersonal, diverse and intercultural relationships.
Course methodology/highlights:
‘Learning by doing’ will be our credo during the course: situation rooms, case studies, discussion groups and a methodology mix to match your learning needs. You have the opportunity to learn in a small group limited to 15 participants.
This two-day training aims to increase your capacity to address interpersonal and intercultural challenges through a range of methodological, awareness-building and highly practical tools.
We bring theory and practice together to support your individual performance, but also to contribute to diversity, equity and inclusion in the new world of work.
You will have the opportunity to learn from others and their experiences, and to build networks.
To provide course materials and to facilitate learning, we make use of the online platform Moodle. You will have access to the materials for a duration of three months after the course.
This training is designed for executives and specialists who want to accelerate their personnel development by making better decisions and building new skills. This will enable a more effective management of diverse staff – from technical decisions to personnel decisions regarding talent management and more, in daily practice.
Online Course
For this online course we make use of Zoom
Programme Organiser
Ms Belinda Vetter
Tel: +31 43 3296382
b.vetter@eipa.eu
Discounts
EIPA member fee
EIPA offers a discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency
Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.
For all other participants, the regular fee applies
Early bird discount
The early bird discount is not cumulative with other discounts or promo codes, except for the EIPA member fee.
Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden.
For all other participants, the regular fee applies.
Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.
Payment
Prior payment is a condition for participation.
Cancellation policy
For administrative reasons you will be charged € 50 for cancellations received within 7 days before the activity begins. There is no charge for qualified substitute participants.
EIPA reserves the right to cancel the activity up to 1 week before the starting date. In that case, registration fees received will be fully reimbursed.
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Our experts
Programme
| 08.55 | Opening of on-line platform, Central European Time (Amsterdam) |
| 09.00 | Opening Dr Beatrix Behrens, seconded Expert HRM and Public Management, EIPA. Head of Division HR Policies/HR Development at Bundesagentur für Arbeit (BA) (Federal Employment Agency) Nürnberg Prof. Gundula Gwenn Hiller, Professor for Career Guidance and Counselling with a focus on intercultural competence and migration, University of Applied Labour Studies, Mannheim |
| 09.30 | The new roles of leaders in the future world of work to promote sustainable change |
| 10.30 | Coffee break |
| 11.00 | Enhancing your individual performance and business success – reflect on your own behaviour and be aware of your own biases – workshop Gaining knowledge about unconscious bias helps to gain more awareness of several processes of our mind, e.g. how we make decisions or how we judge other people, involving hiring, promotion, performance, communication, negotiating and leadership, and collaboration. It is important not to blame us because of our biases, because having biases lies within human nature. However, it is very useful to learn how to manage them better with regards to our individual performance – being aware of unconscious biases helps us to deal more mindfully and fairly. Thus, the aim of the Unconscious Bias Workshops is to raise awareness of cognitive shortcuts we use in our daily life. With a mixture of information, experience, discussion and joint strategy development, the sessions aim to clarify cognitive functioning, raise awareness of diversity and develop sustainable approaches for individual practices. The content is interactive and based on varied methods; it is practice- and experience-oriented to encourage a change of perspective and reflection through dialogue and discussion. |
| Situation room – what does unconscious bias mean? How might unconscious biases surface at work, and how do you avoid them so you can build a more inclusive and diverse workplace, and tap potentials? | |
| 11.30 | Reporting in plenary and introduction to the unconscious bias – a glimpse into our brain
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| 12.30 | Lunch break |
| 13.30 | Presentation – different types of biases
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| 14.45 | Coffee break |
| 15.00 | Case study – how does unconscious bias affect the workplace?
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| 16.30 | Wrap-up Conclusions and recommendations
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| 17.00 | End of day 1 |
| 08.55 | Opening of on-line platform, Central European Time (Amsterdam) |
| 09.00 | Discussion and synthesis of the learning points of day 1 |
| Daily communication and negotiation challenges Strategy of influence: how to master the art of effective communication in your organisation. This could offer the possibility to convert, concisely, most of the issues that will have been covered in the previous sessions:
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| 09.15 | Workshop Part I: The dos and don’ts in communication and negotiation processes |
| 10.00 | Workshop Part II: Practical tools for a better communication and interaction – the three dimensions of any negotiation and communication process |
| 10.30 | Coffee break |
| 10.45 | Presentation and preparation of the first simulation exercise |
| 11.15 | Simulated negotiation 1 |
| 12.30 | Lunch break |
| 13.30 | Debriefing: The level playing field of communication and negotiation |
| 14.45 | Presentation and preparation of the second simulation exercise |
| 15.15 | Coffee break |
| 15.30 | Simulated negotiation 2 |
| 16.00 | Debriefing: Strategic considerations and the ‘3P’ approach, and golden rules on communication and efficient public speaking in an intercultural environment |
| 16.45 | Final considerations and recommendations: formalisation of an individual progress plan |
| 17.00 | End of the online course |