The 10th European CAF Users’ Event (April 2025, Warsaw) brought together 130 participants from 21 countries to explore the theme: “Smart Governance: People-Centred, Efficiency-Driven.” The event was organised in close cooperation with the European CAF Resource Centre at EIPA, the network of CAF National Correspondents and experts, with the support of the Polish Presidency of the Council of the European Union.
The key documents from this event are now available for easier access:
1. Comprehensive Report on the 10th European CAF Users’ Event
The publication presents the key insights from the presentations and discussions, and it showcases the 18 Golden CAF cases that exemplify excellence in quality management across Europe’s public sector.
The event and the resulting report offer opportunities to learn directly from those who have navigated the path of transformation, often in challenging and complex contexts.
Here you can find insights into the following thematic areas:
- People and Leadership
- Strategy, Partnerships and Results Orientation
- Innovation and Digitalisation
- Public Sector Excellence, A Vision for digital transformation and innovation
- Result Orientation: Continuous Innovation and Improvement
- Social Responsibility: Attractiveness of the Public Sector
2. The 18 Golden CAF cases have also been published in the Best Practices database of the EIPA CAF Resource Centre, where users can filter by country and explore previous outstanding projects.
Interested readers can access all documents published by the Polish Presidency of the European Public Administration Network (EUPAN). In addition to the report, the EUPAN website offers a wealth of knowledge on topics such as Work-Life Balance, Digital Competences and Accessibility.
Looking ahead:
The European CAF Network continues to strengthen its role as a forward-looking community committed to quality, relevance, and continuous improvement in public service.
For regular updates, best practices, and information on upcoming events, including the CER training (14–16 October, Brussels) and the next National Correspondents’ Meeting (1 October, Copenhagen), we invite you to subscribe to the CAF Newsletter.
