The digital reform initiated within SPCLEP Ia_i was based on growth accelerated technological development. According to the National Institute of Statistics (INS), almost 70% of the people aged 16 to 74 years in Romania, the equivalent of 10.6 million of users, used the internet in 2016 and approximately 36% of households in Romania have one tablet or more, 73% have at least one smartphone and 55% laptops.
The large number of citizens assigned by law to our service and the continuous increase of the population served on the civil status line amid the background the migration process off our romanian citizens into U.E. and of the neighboring countries( inlcuding the Republic of Moldova) to Romania have generated the need to identify concrete measures to facilitate access to quality public services.
The main issues deriving from the identified problem were:
– agglomeration of public service caused both by insufficient space, but more chosen by the lack of electronic flow management systems;
– the high waiting time for filing and processing requests for obtaining documents and at the point of collection of the fees;
– the large number of people without identity papers valid.