Citizen Guide and Digital Services for the Attica Region is a project aimed at tackling the barriers related to paper bureaucracy in the Greek public sector. The Attica region consists of seven separate subregions with separate administrations. The administrative departments produce documentation without using standard templates, thus complicating some administrative processes for both public sector workers and citizens.
As a solution, the project created an online platform, complemented by a mobile application, for providing information and digital services to citizens. They can submit requests from their PC or other mobile devices; if they have any barriers to accessing the platform, they can submit requests by calling the dedicated departments of the Attica Region Organisation. The department, after processing the request, sends back a fully or partly digital document. Citizens receive a ticket ID, ensuring transparency about time, actions and employees processing the request.