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2021
Vienna City Administration

The Virtual Wien-Akademie

The challenges of the pandemic meant special requirements for social distancing and the shifting of working and learning hours to the home office. This has shown the need for flexible…
Austria
Crisis managementDigital education and skillsHuman resources management
2021
The Press and Information Service of the City of Vienna

AI counters Covid-19 disinformation

Particularly in times of crisis, there is an increased need for information among the population. Public services experienced a particular stress test with the beginning of the Covid-19 pandemic. They…
Austria
Crisis managementDigital economy, research and innovationDigital GovernmentState governance and better policy making
2021
The Government Delegation in Extremadura

Consultas Covid Extremadura

In the context of the Covid-19 breakout, the Government Delegation in Extramadura decided to create a consultation mailbox, consultascovid19.extremadura@correo.gob.es. This was intended to answer citizen’s questions and doubts regarding the…
Spain
Crisis managementDigital GovernmentLong-term careState governance and better policy making
2021
City of Ljubljana

Chivalry in Ljubljana: Assisting Citizens and Improving Their Quality of Life

The Chivalry Programme of the city of Ljubljana stems from the previous Kavalir Service, active in 2009, and aims to upgrade the assistance to citizens in the context of Covid-19…
Slovenia
Better regulation, licensing and inspectionsCrisis managementDigital economy, research and innovationState governance and better policy makingTransport and mobility
2019
Ministry of Home Affairs

GouvAlert.lu

In a growing and complex risk environment, efficient and fast information to the public is of highest importance. The information and alerting of the population of risks and threats is…
Luxembourg
Crisis managementDigital GovernmentEfficiency of the state organisation and service deliveryState governance and better policy making