Knowledge Management in Public Sector Organisations: the Dos and Don’ts

26/04/2018 - 27/04/2018
Location: Barcelona (ES)
Project number: 1860501

Knowledge Management in Public Sector Organisations: the Dos and Don’ts

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From:  900,00

This two days Seminar will present the best Knowledge Management (KM) practices in Europe and demonstrate how to ensure a real transfer and retention of knowledge in public sector entities. We will discuss the stages for development of a conceptual KM framework, building up strategies and plans for implementing it at three moments: the knowledge capture of newcomers, the constant flux of knowledge throughout the organisation, and the knowledge retention exercise. You will be able to learn best practices from real examples and design training and intervention programmes for efficient knowledge transfer and retention between generations.

Baby Boomers are now reaching retirement age in record numbers. We need to be doing everything necessary to bring the next generation of government leaders on-board, and to ensure that the expert knowledge of the actual managers is preserved. For public sector organisations, it is especially important to plan an intervention to deal with the current phenomenon of large-scale retirement. The discipline of Knowledge Management has been offering tools and methodologies which help organisations to resolve these types of issues for a while now. Specifically, knowledge transfer programmes are one of the most efficient proposals which ensure the transfer of critical knowledge between generations. There are countless benefits to these programs, one of the most important being the continuity of effective governance in public administrations and the resulting positive perception of the public sector among citizens.

How will it help you?
With this training you will be able to develop and deploy tailored KM and organisational learning (OL) action plans and strategies; Enabling the environment for KM culture adoption organisation-wide (e.g. via development and deployment of on boarding practices). Learn best practices from real examples and design training and intervention programmes for efficient knowledge transfer and retention.

Participants will receive hand-outs you can use afterwards. Each session will have a theoretical component, followed by interactive activities. Throughout the seminar, there is an emphasis on real life examples and supported group work.

Certified knowledge managers and trainers with relevant public sector experience will help you to implement innovative methodologies in KM and KT. You will learn from the European Central Bank, the British civil service and the German Federal service, among others.

Who will benefit most?
This seminar is aimed at public officials from all levels of government, and especially those responsible for human resources and/or training, or those working on KM initiatives. The seminar will equip them with the knowledge and practical tools to design training programmes and interventions to confront this challenge of generational knowledge retention and transfer.

Learn new tips, obtain new tools, and gain a proven methodology for success. Gain the necessary knowledge and skills to lead successful KM initiatives in your public administration!

THURSDAY 26 April 2018
09.00 Opening of the first day of the seminar: Introduction to the objectives and working methodology
Tour the table: presentations of participants to endorse networking
Gracia Vara, EIPA expert and project leader – Event coordinator and moderator
Introduction: Setting the theoretical ground
09.15 Knowledge Management in the XXI Century – lessons learned
Javier Martinez Aldanondo, Gerente en Catenaria, Gestión del Conocimiento, Santiago de Chile
10.15 Finding the five challenges of our training – open questions participants – expert
Javier Martinez Aldanondo
11.15 Coffee Break and networking
Practical examples and case analysis on three axis:
•  the knowledge capture of new comers
•  the constant flux of knowledge throughout the organisation
•  the knowledge retention exercise
11.45 The British Experience – case analysis
•  The challenges
•  The techniques used – pro’s and con’s
•  Key learning points form the case study
John Murphy, Civil Service Learning, Knowledge & Information Management Lead, United Kingdom (UK)
12.45 Questions and answer session
Sharing experience forum: Participants will be asked to share their experiences with the elements presented by the trainer
John Murphy & Javier Martinez
13.00 Group lunch at the restaurant
15.00 The Experience of the European Central Bank – case analysis
•  Main challenges of KT in a public organisation with a high turnover of employees
•  The creation and implementation of the KM strategy from zero: what is needed?
•  The most successful KM activities and lessons learned from the failures
Natalia Ballestero Ferrer, Directorate General Legal Services, European Central Bank
16.00 Questions and answer session
Experience sharing forum: Participants will be asked to discuss in pairs their experiences with the elements presented by the trainer
Natalia Ballestero & John Murphy
Group Division in several working groups that look after specific areas of interest. Presentation of topics and facilitation of group work
16.30 Transfer to smaller working rooms
Group work part 1: Discussion of the knowledge transfer proposals and programmes
Facilitators: the speakers of the day
17.30 Summary of the day and first conclusion
Gracia Vara
18.00 Walking tourist tour in Barcelona Centre
20.00 Welcome dinner
FRIDAY 27 April 2018
Knowledge management implementation strategies
09.15 KM implementation strategies and frameworks: Linking the Common Assessment Framework with KM practices
Prof. Dr. Klaus North, Wiesbaden Business School, Germany (DE)
10.15 Experience sharing forum: Participants will be asked to discuss in pairs their implementation strategy and develop possible action plans for their organisations
Moderator: Gracia Vara
10.45 Coffee Break
11.15 An implementation strategy based on the new ISO 9001:2015 quality standard.
Klaus North
Group Division in several working groups that look after specific areas of interest. Presentation of topics and facilitation of group work
12.00 Group work part 2: Development of proposals for the preparation of an implementation strategy
Facilitators and participants
13.00 Lunch with the working group at the restaurant
The participants will be sitting in mixed working groups at the restaurant in order to discuss the work performed in the morning & afternoon sessions
15.00 Group work part 3: Development of possible action plans for their organisations
Facilitators and participants
16.00 Plenary session: presentation of each group’s proposal and facilitator’s feedback, summaries and reflections of what has been heard or observed from the group
16.45 Conclusions: The list of dos and don’ts
17.00 Closure of the seminar and handing over the EIPA Certificates

Course venue
EAPC (Catalan School of Public Administration)
c/ de Girona, 20
08010 Barcelona
Tel. +34 93 567 23 23

The fee includes documentation and refreshments. Lunches, dinners and a walking sightseeing tour are included if mentioned in the programme. After the event, a certificate of participation will be handed out and participants will be given access to the digital version of the event documents. Accommodation and travel costs are at the expense of the participants or their administration

EIPA offers a 10% discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Spain, Sweden, United Kingdom.

For all other participants, the regular fee applies.

Lunch(es) will be served at the hotel restaurant and dinner will be held at a restaurant in town. Special dietary requirements (e.g. vegetarian, diabetic) can be indicated once you receive the confirmation of the seminar.

Hotel reservations
EIPA is pleased to make reservations at the Hotel Grupotel Gran Via 678, where special rates apply for EIPA participants. Should you wish to make use of this possibility,kindly contact the organiser of this seminar Payment is to be made directly and personally to the hotel upon checking out. Please note that if you register after the deadline, hotel reservations cannot be guaranteed.

Grupotel Gran Via 678****
Gran Via Corts Catalanes, 678
ES – 08010 Barcelona
Tel. +34-931924.560

Rates of room with breakfast buffet included:
– Single room: € 100 + 10% VAT + €1.21 tax
– Double room for single use: € 120 + 10% VAT + €1.21 tax
– Double room for two persons: € 140 + 10 % VAT + €2.42 tax.

Confirmation of registration will be forwarded to participants on receipt of the completed registration form.

Prior payment is a condition for participation.

Cancellation policy
For administrative reasons you will be charged €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants. EIPA reserves the right to cancel the activity up to 2 weeks before the starting date. In that case, registration fees received will be fully reimbursed. EIPA accepts no responsibility for any costs incurred (travel, accommodation, etc.). The mention of a speaker’s name in the programme does not commit EIPA. In the event that an announced speaker does not appear, EIPA will do its utmost to find a suitable replacement.

European Institute of Public Administration, EIPA Barcelona
Marta Gracia, Programme Organiser
C/ Girona, 20 – 08010 Barcelona (ES)
Tel.: + 34/ 93 2451313;

1 review for Knowledge Management in Public Sector Organisations: the Dos and Don’ts

  1. Rated 5 out of 5

    Danièle SCHMIT

    Knowledge Management in Public Sector : I attended the seminar in april 2017. I liked it very much and it was helpful for example by confirming the way of how my administration is organizing knowledge management, transferring good practices before the person is leaving (pension case, or other reasons). Furthermore different good practices were developed and explained during the seminar.

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