Knowledge Management in Public Sector Organisations: the Dos and Don’ts

26/04/2018 - 27/04/2018
Location: Barcelona (ES)
Project number: 1860501

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Knowledge Management in Public Sector Organisations: the Dos and Don’ts

From:  900,00

This two days Seminar will present the best Knowledge Management (KM) practices in Europe and demonstrate how to ensure a real transfer and retention of knowledge in public sector entities. We will discuss the stages for development of a conceptual KM framework, building up strategies and plans for implementing it at three moments: the knowledge capture of newcomers, the constant flux of knowledge throughout the organisation, and the knowledge retention exercise. You will be able to learn best practices from real examples and design training and intervention programmes for efficient knowledge transfer and retention between generations.

Baby Boomers are now reaching retirement age in record numbers. We need to be doing everything necessary to bring the next generation of government leaders on-board, and to ensure that the expert knowledge of the actual managers is preserved. For public sector organisations, it is especially important to plan an intervention to deal with the current phenomenon of large-scale retirement. The discipline of Knowledge Management has been offering tools and methodologies which help organisations to resolve these types of issues for a while now. Specifically, knowledge transfer programmes are one of the most efficient proposals which ensure the transfer of critical knowledge between generations. There are countless benefits to these programs, one of the most important being the continuity of effective governance in public administrations and the resulting positive perception of the public sector among citizens.

How will it help you?
With this training you will be able to develop and deploy tailored KM and organisational learning (OL) action plans and strategies; Enabling the environment for KM culture adoption organisation-wide (e.g. via development and deployment of on boarding practices). Learn best practices from real examples and design training and intervention programmes for efficient knowledge transfer and retention.

Participants will receive hand-outs you can use afterwards. Each session will have a theoretical component, followed by interactive activities. Throughout the seminar, there is an emphasis on real life examples and supported group work.

Certified knowledge managers and trainers with relevant public sector experience will help you to implement innovative methodologies in KM and KT. You will learn from the European Central Bank, the British civil service and the German Federal service, among others.

Who will benefit most?
This seminar is aimed at public officials from all levels of government, and especially those responsible for human resources and/or training, or those working on KM initiatives. The seminar will equip them with the knowledge and practical tools to design training programmes and interventions to confront this challenge of generational knowledge retention and transfer.

Learn new tips, obtain new tools, and gain a proven methodology for success. Gain the necessary knowledge and skills to lead successful KM initiatives in your public administration!

THURSDAY 26 April 2018
   
09.00 Opening of the first day of the seminar: Introduction to the objectives and working methodology
Tour the table: presentations of participants to endorse networking
Gracia Vara, EIPA expert and project leader – Event coordinator and moderator
   
Introduction: Setting the theoretical ground
   
09.15 Knowledge Management in the XXI Century – lessons learned
Javier Martinez Aldanondo, Gerente en Catenaria, Gestión del Conocimiento, Santiago de Chile
   
10.15 Finding the five challenges of our training – open questions participants – expert
Javier Martinez Aldanondo
   
11.15 Coffee Break and networking
   
Practical examples and case analysis on three axis:
•  the knowledge capture of new comers
•  the constant flux of knowledge throughout the organisation
•  the knowledge retention exercise
   
11.45 The British Experience – case analysis
•  The challenges
•  The techniques used – pro’s and con’s
•  Key learning points form the case study
John Murphy, Civil Service Learning, Knowledge & Information Management Lead, United Kingdom (UK)
   
12.45 Questions and answer session
Sharing experience forum: Participants will be asked to share their experiences with the elements presented by the trainer
John Murphy & Javier Martinez
   
13.00 Group lunch at the restaurant
   
15.00 The Experience of the European Central Bank – case analysis
•  Main challenges of KT in a public organisation with a high turnover of employees
•  The creation and implementation of the KM strategy from zero: what is needed?
•  The most successful KM activities and lessons learned from the failures
Natalia Ballestero Ferrer, Directorate General Legal Services, European Central Bank
   
16.00 Questions and answer session
Experience sharing forum: Participants will be asked to discuss in pairs their experiences with the elements presented by the trainer
Natalia Ballestero & John Murphy
   
Group Division in several working groups that look after specific areas of interest. Presentation of topics and facilitation of group work
   
16.30 Transfer to smaller working rooms
Group work part 1: Discussion of the knowledge transfer proposals and programmes
Facilitators: the speakers of the day
   
17.30 Summary of the day and first conclusion
Gracia Vara
   
18.00 Walking tourist tour in Barcelona Centre
   
20.00 Welcome dinner
   
   
FRIDAY 27 April 2018
   
Knowledge management implementation strategies
   
09.15 KM implementation strategies and frameworks: Linking the Common Assessment Framework with KM practices
Prof. Dr. Klaus North, Wiesbaden Business School, Germany (DE)
   
10.15 Experience sharing forum: Participants will be asked to discuss in pairs their implementation strategy and develop possible action plans for their organisations
Moderator: Gracia Vara
   
10.45 Coffee Break
   
11.15 An implementation strategy based on the new ISO 9001:2015 quality standard.
Klaus North
   
Group Division in several working groups that look after specific areas of interest. Presentation of topics and facilitation of group work
   
12.00 Group work part 2: Development of proposals for the preparation of an implementation strategy
Facilitators and participants
   
13.00 Lunch with the working group at the restaurant
The participants will be sitting in mixed working groups at the restaurant in order to discuss the work performed in the morning & afternoon sessions
   
15.00 Group work part 3: Development of possible action plans for their organisations
Facilitators and participants
   
16.00 Plenary session: presentation of each group’s proposal and facilitator’s feedback, summaries and reflections of what has been heard or observed from the group
   
16.45 Conclusions: The list of dos and don’ts
   
17.00 Closure of the seminar and handing over the EIPA Certificates

Course venue
EAPC (Catalan School of Public Administration)
c/ de Girona, 20
08010 Barcelona
Tel. +34 93 567 23 23
www.eapc.gencat.cat

Programme Organiser
Ms Marta Gracia
Tel: +34 93 245 13 13
m.gracia@eipa.eu

Fee
The fee includes documentation and refreshments. Lunches, dinners and a walking sightseeing tour are included if mentioned in the programme. After the event, a certificate of participation will be handed out and participants will be given access to the digital version of the event documents. Accommodation and travel costs are at the expense of the participants or their administration

Discounts
EIPA offers a 10% discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.

Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Spain, Sweden, United Kingdom.

For all other participants, the regular fee applies.

Meals
Lunch(es) will be served at the hotel restaurant and dinner will be held at a restaurant in town. Special dietary requirements (e.g. vegetarian, diabetic) can be indicated once you receive the confirmation of the seminar.

Hotel reservations
EIPA is pleased to make reservations at the Hotel Grupotel Gran Via 678, where special rates apply for EIPA participants. Should you wish to make use of this possibility,kindly contact the organiser of this seminar m.gracia@eipa.eu. Payment is to be made directly and personally to the hotel upon checking out. Please note that if you register after the deadline, hotel reservations cannot be guaranteed.

Grupotel Gran Via 678****
Gran Via Corts Catalanes, 678
ES – 08010 Barcelona
Tel. +34-931924.560
http://www.grupotel.com

Rates of room with breakfast buffet included:
– Single room: € 100 + 10% VAT + €1.21 tax
– Double room for single use: € 120 + 10% VAT + €1.21 tax
– Double room for two persons: € 140 + 10 % VAT + €2.42 tax.

Confirmation
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.

Payment
Prior payment is a condition for participation.

Cancellation policy
For administrative reasons you will be charged €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants. EIPA reserves the right to cancel the activity up to 2 weeks before the starting date. In that case, registration fees received will be fully reimbursed. EIPA accepts no responsibility for any costs incurred (travel, accommodation, etc.).

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