Empowering Public Administration Through Digital Solutions: Insights from the Georgian CAF Event


Between 4 and 8 September, public administration professionals from Armenia, Azerbaijan, Georgia, Moldova, and Ukraine united to explore digital solutions for the future in Georgia. Together, we embarked on a journey to shape the future of public administration through digital solutions.

The core of our discussions revolved around the implementation of tailored process management within the unique landscapes of each country’s public administration. We delved deep into the intricacies of analysis, inventory, identification, mapping, optimization, and the ultimate reengineering of processes and services. These, we believe, are the fundamental steps towards ushering in a new era of digital solutions, ensuring efficient public administration and contented citizens.

Our goal was seamless integration of digital solutions, making administration nearly ‘invisible’ to users by leveraging existing resources. We identified significant potential for improvement in ID card processes, a crucial service for Croatian citizens.

The event prioritised knowledge sharing, reflecting our commitment to enhancing digital solutions and public administration strategies for EU accession.

Special thanks to Tihana Puzic, Senior Expert in Quality Management and Nick Thijs from the SIGMA Programme for their unwavering trust in inviting us to share our knowledge and the Croatian experience.

Our gratitude also flows to the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, specifically for their support through the “Re-Engineering of Public Services in the Eastern Partnership” and “E-Governance and Digitalization in the Eastern Partnership” projects, which are executed within the framework of GIZ’s “Eastern Partnership Regional Fund for Public Administration Reforms.” Their support made our journey possible, and for that, we are truly thankful.

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