The role of leadership in transition

Background Information

The pandemic has intensified the discussion about increasing flexibility in working times, places of work and mobile working in general, and what these might mean in terms of shaping the world of work in the longer term as the ‘new normal’. New Work, with the demand for ‘purpose’, will continue to demand more from organisations and leadership on all levels. The role of manager will be decisive in determining the success or failure of the  sustainable (digital) transformation.

In times of crisis, and in view of increasing flexibility and agility in the workplace, trust and control through goals, traditional management structures and time measurement systems have begun to partly replace previous patterns (control mechanisms). New forms of cooperation and collaboration need to be promoted to also generate innovations and managed virtually, fears need to be minimised, resilience (including your own) needs to be strengthened, and communication needs to be encouraged.

All these challenges can be structured and evaluated following the Total Quality Model CAF (Common Assessment Framework) which provides a methodology for the assessment of your strong and weak points and the embedment in your organisation of the principles of excellence to drive your institution towards noticeable improvements.