Context
The e-MINT project is a direct outcome of Luxembourg’s governmental coalition agreement (2018–2023) which prioritised the modernisation of municipal law. The Ministry of Home Affairs (Ministère vun Inneministeren – MINT) traditionally supervised municipal authorities (MAs) by reviewing paper-based administrative records (ARs) submitted via mail. This process lacked transparency, efficiency and clear deadlines. The new legislation aimed to streamline oversight by fostering administrative simplification, strengthening MA autonomy and introducing mandatory electronic transmission of ARs by February 2025.
Objectives
The e-MINT project, launched in June 2020, addressed these legislative goals. It aimed to improve efficiency and transparency by centralising and digitising all AR communication between MINT and MAs. Streamlining workflows involved defining common procedures through a case management tool, while accommodating specific needs of different departments. The project also included producing supporting materials for both MINT and MAs, and utilising collected data for process management and generating statistics.
Implementation
MINT’s internal project team, backed by the government IT centre (Centre des technologies de l’information de l’État – CTIE), adopted an agile methodology to mitigate risks associated with the digital transition. They prioritised two pilot areas: ‘Staff recruitment’ and ‘Property transactions.’ These domains were chosen based on record complexity, standardisation and user comfort with digital processing.
Change management was crucial for success. The project team collaborated with legal experts to convert the draft legislation into workflows, considering both legal requirements and practical needs. They also facilitated close collaboration between legal staff, business analysts and IT specialists using Business Process Modelling Notation (BPMN) to bridge the gap between legal aspects, practicalities and software development.