About this seminar
This seminar will present the best Knowledge Management (KM) practices in Europe and demonstrate how to ensure that knowledge is truly transferred.
With many baby boomers now reaching retirement age, we need to be doing everything necessary to bring the next generation of government leaders on board and preserve the current managers’ expert knowledge. It is especially important for public sector organisations to plan an intervention that deals with this current wave of retirement. Thankfully, the discipline of KM has for some time now offered tools and methodologies that help organisations to resolve these types of issues, with knowledge transfer programmes in particular being one of the most efficient ways of ensuring the transfer of critical knowledge between generations. There are countless benefits to these programmes, one of the most important being the continuity of effective governance in public administrations and the resulting positive perception of the public sector among citizens.
What you will learn in this course
Not all organisations – whether public or private – have successfully developed such programmes. At the European level, there are many different programmes in place at varying levels of production, development and realised objectives. As part of this seminar, you will be able to:
- discuss the stages for the development of a conceptual KM framework, building up strategies and plans for implementing it;
- learn best practices from real-life examples and design training and intervention programmes that ensure an efficient transfer of knowledge between generations.
Each session will have a theoretical component followed by interactive activities. Throughout the seminar, there will be an emphasis on real-life examples and supported group work.
Who will benefit most?
This seminar is aimed at public officials from all levels of government, especially those responsible for human resources or training or those working on KM initiatives. The seminar will equip them with the knowledge and practical tools to design training programmes and interventions that can offer a solution to the challenge of generational knowledge transfer.
Hotel Grupotel Gran Via 678
Gran Via de les Corts Catalanes, 678
ES – 08010 Barcelona
Tel. +34 93 1924560
Ms Nicolette Brouwers
Tel: + 31 43 3296245
The fee includes documentation, refreshments, two lunches and a welcome dinner. After the event, a certificate of participation will be handed out and participants will be given access to the digital version of the event documents. Accommodation and travel costs are at the expense of the participants or their administration.
EIPA offers a 10% discount to all civil servants working for one of EIPA’s supporting countries, and civil servants working for an EU institution, body or agency.
Who are the supporting countries?
Civil servants coming from the following EIPA supporting countries are entitled to get the reduced fee: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, United Kingdom.
For all other participants, the regular fee applies.
Lunch(es) will be served at the hotel restaurant and dinner will be held at a restaurant in town. Special dietary requirements (e.g. vegetarian, diabetic) can be indicated once you receive the confirmation of the seminar.
Confirmation of registration will be forwarded to participants on receipt of the completed online registration form.
Prior payment is a condition for participation.
For administrative reasons you will be charged €150 for cancellations received within 15 days before the activity begins. There is no charge for qualified substitute participants.
EIPA reserves the right to cancel the activity up to 2 weeks before the starting date. In that case, registration fees received will be fully reimbursed. EIPA accepts no responsibility for any costs incurred (travel, accommodation, etc.).
|09.00||Opening of the first day of the seminar: Introduction to the objectives and working Methodology
Tour the table: participants introduce themselves (in preparation for networking opportunities later on)
Dr Theo Jans, Associate Professor, EIPA Maastricht
|Introduction: Setting the theoretical ground|
|09.15||Knowledge Management in the Twenty-First Century – lessons learned
Javier Martínez Aldanondo, Partner, Knowledge Works, Santiago de Chile
|10.15||Finding the five challenges of our training programme – open questions from participants – expert
Javier Martínez Aldanondo
|11.15||Coffee break and networking|
|Practical examples and case analysis on three axes:
|11.45||The British experience – case analysis
John Murphy, Civil Service Learning, Knowledge & Information Management Lead, United Kingdom (UK)
|12.45||Question and answer session
Experience-sharing forum: Participants will be asked to share their experiences, based on the aspects presented by the trainer
John Murphy and Javier Martínez
|13.00||Group lunch at the restaurant|
|15.00||Vienna likes to know – The Knowledge Strategy of the City of Vienna. The Experiences
Anabela Horta and Michaela Girtler-Voh, City of Vienna, Chief Executive Office, Executive Group for Personnel and Internal Auditing, Austria (AT)
|16.00||Question and answer session
Experience-sharing forum: Participants will be asked to discuss their experiences in pairs, based on the aspects presented by the trainer
John Murphy, Anabela Horta and Patricia Schultz
|Group division into several working groups that look at specific areas of interest.
Presentation of topics and facilitation of group work
|16.30||Transfer to smaller working rooms
Group work part 1: Discussion of the knowledge transfer proposals and programmes
Facilitators: the speakers of the day
|17.30||Summary of the day and first conclusion
Dr Theo Jans
|Strategies for implementing knowledge management|
|09.00||KM implementation strategies and frameworks: Linking the Common Assessment Framework with KM practices
Prof. Dr. Klaus North, Wiesbaden Business School, Germany (DE)
|10.00||Experience-sharing forum: Participants will be asked to discuss their implementation strategy in pairs and develop possible action plans for their organisations
Moderator: Dr Theo Jans
|10.30||Coffee break and networking|
|11.00||An implementation strategy based on the new ISO 9001:2015 quality standard.
|Group division into several working groups that look at specific areas of interest. Presentation of topics and facilitation of group work|
|11.45||Group work part 2: Development of proposals for preparing an implementation strategy
Facilitators and participants
|12.30||Lunch with the working group at the restaurant.
The participants will be sitting in mixed working groups at the restaurant in order to discuss the work performed in the morning and afternoon sessions
|14.00||Group work part 3: Development of possible action plans for their organisations
Facilitators and participants
|15.00||Plenary session: presentation of each group’s proposal and facilitator’s feedback,plus summaries and reflections of what has been heard or observed by the group|
|16.00||Conclusions: The list of dos and don’ts and closure of the seminar|