How CAF results influenced on the making of a new strategy

CAF Best Practice
Date of publication: 2012

Elaborating a new strategy for the 2011‐2015 period, NCIS management wanted to involve the organisation and a CAF survey was conducted in 2009. The management team discussed findings from the survey and the following focus areas were selected:

‐ Improve the management of technology and ICT security
‐ Integrate continuous improvement as a part of NCIS culture
‐ Adopt and implement communications strategy
‐ Improve management of information and knowledge
‐ Strengthen the foundations of the strategy and business plans
‐ Evaluate structural and organizational changes (reorganizations)

The CAF survey findings provided baseline information in the elaboration of a new strategy. NCIS’ presentation will explain how some findings were given a prominent place in the new strategy and how the organisation has operationalized the focus areas in specialist departments.

Read the complete study clicking on the link below

Other best practices

Written by: Berit Lima, Quality Supervisor/Project Coordinator and Hilde Bjørnstad, Senior Adviser to NCIS Director/Central Management
of National Criminal Investigation Service (NCIS), Norway

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