CAF Activities

CAF Training at EIPA

The Common Assessment Framework: The Reference Model for Total Quality Management in the Public Sector
Barcelona (ES), 28-30 June 2017

The CAF is a Total Quality Management (TQM) tool specifically designed for the public sector, starting with a self-assessment of their organisational performance leading to an effective improvement plan that brings the organisation step-by-step to the maturity level of Excellence. At the end of this training, the participants should have a clear understanding of:

  • The concepts of TQM and their integration in the CAF 2013 model;
  • how to use the CAF for self-assessment;
  • how to formulate and prioritise improvement actions.
More details/registration

In addition to this training course, we offer tailor-made courses on request. The CAF RC will be pleased to help you to design your own seminar. These customised courses can be organised at EIPA’s premises in Maastricht, the premises of your organisation or at any other location. Request information.

EU CAF Users Events

Since the launch of CAF in 2000, it was clear that mutual understanding and bench learning among CAF users would be a strong impetus for the success of the model in Europe. European CAF Users’ Events are thus organised biannually with the aim of being an inspiring meeting point for CAF users and to further spread TQM in the public sector in Europe.

The 7th European CAF Users Event took place on 30 November 2016 in Bratislava, Slovakia. For further information (programme and event documentation) on this CAF Users’ Event and on the previous editions, this link

The 8th European CAF Users Event is planned to take place in April 2018 under the Bulgarian Presidency in Bulgaria. More information will be published on this website and communicated to all members of the community via the CAF Newsletter.

European Quality Conferences

The European Quality Conference is a biannual event gathering all the experts on quality management in the public sector from the EU and beyond. The conferences are one of the key products of the European Network of Public Administrations (EUPAN) in which EIPA and CAF since many years are one of the strongholders.

The previous and 8th European Quality Conference took place in Luxembourg on 1-2 October 2015. The focus of the 2-day conference was on “Strengthening the capacity of public administration in tackling current and future challenges - Public administration as part of the solution”.

The 9th European Quality Conference is scheduled to take place in Malta on 15 and 16 May 2017.

The 9QC will focus on 4 sub-themes revolving around the central theme Joining forces and breaking silos “Towards a better performing, transparent and inclusive public administration”. Four keynote speeches will be delivered and these 4 topics will be structured into 20 sessions and 36 case studies:

  1. A Human Resource management for the public sector of the 21st century.
  2. Cooperative policy making and implementation as the condition for impact of the public sector on society.
  3. Innovative service delivery to citizens and business to satisfy citizen/customers’ needs.
  4. Open and transparent government as solid foundation.

Further details on the content of the 9th EQC will be provided on the website
For further information please contact:

Follow this link to find out more on the previous Quality Conference.