The 4th European CAF Users' Event: Progressing Towards Excellence The Challenge for European Public Administrations in Difficult Times

THURSDAY 23 SEPTEMBER 2010

Welcome and registration of participants

Welcome and opening

Opening speech
Minister Secretary of State, Romania

Presentation of the event
General Director of the Central Unit for Public Administration Reform, Romania
National CAF correspondent, Ministry of Administration and Interior, Romania

Plenary session 1
Facilitator: Luis Evangelista (Portugal)

1a. The effective drivers for change. How to come to a culture of change in public sector organisations.
Michael Schindl, Schindl Rughase Partners and European University, Munich

1b. The 8 principles of excellence. The way forward to an excellent organisation.
Patrick Staes, Head of the EIPA CAF Resource Centre, Maastricht

Coffee break

Parallel sessions (part 1): 4 principles of excellence (efficiency oriented)
(4 sessions each with a scientific introduction, 2 or 3 cases and a discussion on the opportunities for further development)

1. Management by processes and facts
1.1 From CAF to ISO : the experience of Hunedoara County Prefect’s Office
Organisation: Hunedoara County Prefect’s Office (Romania)

1.2 The introduction of “process chain” logic in Corte d’Appello di Milano: bridging the gap between public functions and service provision in the management of justice
Organisation: Corte d’Appello di Milano (Italy)

1.3 Strengthening the management at the Aust- Agder District Court
Organisation: Aust-Agder District Court (Norway)

Facilitator: Gudrun Vik (Norway)

2. Mutually beneficial partnerships
2.1 How to enhance the notoriety of the Regional State Administration Office of North Plain
Organisation: Regional State Administration Office of North Plain (Hungary)

2.2 The strategic decision-making of the cultural centers depending of the Council of Education and Culture to improve the deficit areas identified by the CAF evaluation.
Organisation: Consejería de Educación y Cultura. Gobierno de las Islas Baleares (Spain)

2.3 The introduction of CAF in Styrian District Authorities
Organisation: Government of the province of Styria and Styrian District Authorities (Austria)

Facilitator: Monika Jurkovičová (Slovak Republic)

3. Involvement of people
3.1 Involvement of people in the Institution of the Prefect - Constanta
Organisation: Institution of the Prefect - Constanta (Romania)

3.2 Evaluation of the teachers by their students, a challenge for Higher Education
Organisation: HEPCUT and HEPH Condorcet (Belgium)

3.3 Person and organisation: a balance between opportunities and bonds
Organisation: Alma Mater Studiorum – Università di Bologna (Italy)

Facilitator: Sabina Bellotti (Italy)

4. Continuous improvement and innovation
4.1 The use of new technologies as a trigger for innovation in the relationship with the citizen in the Municipality of Heraklion Crete Hellas
Organisation: Municipality of Heraklion Crete Hellas (Greece)

4.2 Streamlining of the organisation
Organisation: The Danish Agency for Governmental Management (Denmark)

4.3 CAF at the National Institute for Social Security
Organisation: National Social Security Institute for workers (Italy)

Facilitator: Lisbet Aabye (Denmark)

Lunch break

Plenary session 2
4 principles of excellence – conclusions of the working groups
Panel discussion with the 4 chairpersons of the parallel sessions
Facilitator: Nick Thijs (EIPA)

Plenary session 3
Strategic planning in public administration [1] [2]
Luc Lathouwers, Secretary general & Inge Lynen, Advisor Flemish Government, Department of Government Affairs
Calin Emilian Hintea, Professor, Babes Bolay University in Cluj Napoca (Romania)

Facilitator: Nikos Michalopoulos (Greece)

Plenary session 4
The procedure for external feedback
Gordana Žurga, Secretary, Ministry of Public Administration (Slovenia)
Nick Thijs, Lecturer, EIPA CAF Resource Centre, Maastricht

Facilitator: Michael Kallinger (Austria)

Plenary session 5
CAF and education
Ann Stoffels, EIPA CAF Resource Centre, Maastricht

Facilitator: Michael Kallinger (Austria)

Debates – Conclusions of the first day

CAF Users’ networking


FRIDAY 24 SEPTEMBER 2010

Welcome

Plenary session 6
Performance measurement/monitoring [1] [2]
Åge Johnsen, Professor of Public Policy, Faculty of Social Sciences, Oslo University College
Alina Profiroiu – Phd. in Economy, Academy of Economic Studies, Faculty of Management in Public Administration

Facilitator: Guy Wagener (Luxembourg)

Plenary session 7
10 years of CAF
Highlights of the European report
Patrick Staes and Nick Thijs, EIPA CAF Resource centre, Maastricht

Facilitator: Sven Geldof (EIPA)

Parallel sessions (part 2): 4 principles of excellence (effectiveness oriented)
(4 sessions each with a scientific introduction, 2 or 3 cases and a discussion on the opportunities for further development)

5. Leadership and constancy of purpose
5.1 Horizontal Management: maximum involvement of Leadership. It is all in the mind
Organisation: OCMW Grobbendonk (Belgium)

5.2 Leadership in the European Social Fund Agency
Organisation: Support Foundation European Social Fund Agency (Lithuania)

5.3 CAF as a tool for reporting on educational quality and a backdrop for drawing up political objectives
Organisation: Nord-Trøndelag County Council (Norway)

Facilitator: Karin Närep (Estonia)

6. Corporate social responsibility
6.1 Specialty practice performed by students of the West University of Timişoara
Organisation: The Institution of the Prefect - Timiş County (Romania)

6.2 Reflections about the museum and social integration in the Museum of Mariemont
Organisation: Musée de Mariemont (Belgium)

Facilitator: Jean-Marc Dochot (Belgium)

7. Results orientation
7.1 Self-assessment in the context of the management by objectives
Organisation: The Autonomous Regional Administration of the Azores (Portugal)

7.2 Better results for the Austrian Finance Administration by using the CAF
Organisation: Ministry of Finance (Austria)

7.3 Improved Quality of Service Delivery
Organisation: Tax Office Zamosc (Poland)

Facilitator: Cristina Evaristo (Portugal)

8. Customer focus
8.1 The involvement of the farmers in the evolution and operation of the Agricultural Insurance Scheme in Cyprus
Organisation: Agricultural Insurance Organisation (Cyprus)

8.2 The CAF implementation in the City of Vantaa
Organisation: City of Vantaa (Finland)

8.3 Evaluation at the heart of setting up the Pays de la Loire Job Centre
Organisation: Pôle emploi Pays de la Loire (France)

Facilitator: Marta Kuzawińska (Poland)

Lunch break

Plenary session 8
4 principles of excellence – conclusions of the working groups
Panel discussion with the 4 chairpersons of the parallel sessions

Facilitator: Patrick Staes (EIPA)

Plenary session 9
The future of CAF
Patrick Staes and Nick Thijs, EIPA CAF Resource centre, Maastricht

Closure of the event (Celebration of CAF users: n° 2000)


CAF user 2000