CAF External Feedback

Labelling effective CAF users

In 2009, the CAF working group introduced the Procedure of External Feedback (PEF) to come to a recognition scheme to evaluate the self-assessments that have taken place in an organisation.

The goals of this procedure are:

  1. Support the quality of the CAF implementation and its impact on the organisation.
  2. Find out if the organisation is installing TQM values as the result of the CAF application.
  3. Support and renew enthusiasm in the organisation for continuous improvement.
  4. Promote peer review and bench learning.
  5. Reward organisations that have started the journey towards continuous improvement to achieve excellence in an effective way, without judging their obtained level of excellence.
  6. Facilitate the participation of CAF users in the EFQM Levels of Excellence.

External Feedback Actors (EFAC’s) - peers and experts in TQM – carry out the PEF and visit the applicant organisation to gather evidence on how the organisation has prepared, implemented and followed up the CAF self-assessment process.

A three-pillar system structures the assessment:

  1. The process of self-assessment: have the different steps of applying the CAF been implemented effectively.
  2. The process of improvement actions: did the organisation start up successfully improvement actions.
  3. The TQM maturity of the organisation: built around the 8 Principles of Excellence (EFQM), putting the actions/steps into a broader scope and looking at the impact on the organisation.

After passing the PEF successfully, the applicant organisation will be awarded with the label 'Effective CAF User'. This label remains valid for a period of 2 years.

Please follow this link to consult the brochure explaining the PEF: English version here.

The CAF External Feedback Procedure is organised by either a National Organiser (NO) or the European CAF Resource Centre (EU CAF RC). The following scheme indicates whom the applicant organisation should contact to start-up the procedure:


Find out more:

PEF Brochure from the National Organisers: [MT] [LT] [ IT] [ FR] [NL] [CZ] [PL] [ES] [PT] [SK]
Description of the PEF organised by the European CAF Resource Centre [EU CAF RC]

Labelled users are registered in the CAF Users’ Database, find out who they are at http://caf.eipa.eu

List of National Organisers
List of National Correspondents